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Amazon has begun displaying a warning about frequently returned items as the company tightens its belt in response to shaky finances and an uncertain economy. Industry-wide e-commerce returns skyrocketed during pandemic lockdowns. Although they’ve declined, they’re still well above pre-pandemic numbers.

The retailer’s new badge reads, “Frequently returned item: Check the product details and customer reviews to learn more about this item.” However, it doesn’t appear visible to everyone (my Amazon account doesn’t show it when viewing the record player and dresses that The Informationreported on). That may suggest Amazon is deploying a gradual rollout or a limited test. In addition, the tagged products all appear to be from third-party vendors fulfilled by Amazon.

Amazon / The Verge

Product returns and exchanges are a convenience businesses use to help customers shop confidently, but they can also be expensive. Return-related costs include shipping, processing the returned inventory and other miscellaneous expenses. The company likely hopes the label will nudge sellers to modify their listings or products, as a prominent alert could seriously damage an item’s sales. Of course, retailers factor returns into their pricing, but with rates higher than usual as companies cut spending (Amazon has announced layoffs for 27,000 employees this year), it makes sense it would crack down.

Some sellers have said their customers return items at a higher clip on Amazon than when bought from other outlets, a discrepancy they chalk up to Amazon’s easy checkout process and fast Prime shipping. The retailer has already passed on some of the extra expenses to vendors, as it raised fees for “Fulfilled by Amazon” sellers earlier this year.

“We’re currently showing return rate information on some product detail pages to help our customers make more informed purchase decisions,” Amazon spokesperson Betsy Harden confirmed to The Information this week. It isn’t the first time Amazon has highlighted sales data publicly: The company recently began displaying a badge showing how many sales a product made (for example, “100K+ bought in past month”).

In December, the National Retail Foundation (NRF) reported that online return rates rose to 18 percent in 2020 — when customers tallied $428 billion in returned merchandise — from a mere 8.1 percent in 2019. They only dropped slightly to 16.5 percent last year. Unfortunately, bogus returns are another concern: The NRF says retailers lose $10.40 to return fraud for every $100 in returned merchandise.

Clearview AI, the controversial facial recognition software used by at least 3,100 law enforcement agencies across the US, has scrapped more than 30 billion images from social media platforms like Facebook. CEO Hoan Ton-That shared the statistic in a recent interview with BBC News (via Gizmodo) where he also said the company had run nearly 1 million searches for US police.

Last March, Clearview disclosed its database featured more than 20 billion “publicly available” images, meaning the platform has grown by a staggering 50 percent over the past year. While Engadget cannot confirm those figures, they suggest the company, despite recent setbacks at the hands of groups like the American Civil Liberties Union and legal threats from platform holders, has found no shortage of interest for its services.

In a rare admission, the Miami Police Department revealed it uses Clearview AI to investigate all manner of crimes, including everything from theft to murder. Assistant Chief of Police Armando Aguilar said the force has used the technology about 450 times per year. “We don’t make an arrest because an algorithm tells us to,” he told BBC News. "We either put that name in a photographic line-up or we go about solving the case through traditional means."

Ton-That told BBC News he was not aware of any cases where Clearview mistakenly identified someone. Verifying that claim is difficult due to a lack of data and transparency around the use of facial recognition technology. For instance, in the recent wrongful arrest of Randal Reid, a Black man who was falsely accused of stealing in a state he had never visited, it’s unclear if police obtained the false match that led to the arrest using Clearview AI or MorphoTrak, a competing facial recognition system. Ton-That said wrongful arrests are the result of "poor policing.”

A handful of US cities, including Boston and San Francisco, have passed legislation restricting police and government use of facial recognition technologies. Federal action on the subject has been slow. In 2021, a group of 20 lawmakers led by Senator Ron Wyden (D-OR) introduced the Fourth Amendment is Not For Sale Act, a bill that seeks to ban law enforcement and intelligence agencies from buying data from Clearview. The legislation has yet to pass, however.

Humanity took another step towards its Ghost in the Shell future on Tuesday with Microsoft's unveiling of the new Security Copilot AI at its inaugural Microsoft Secure event. The automated enterprise-grade security system is powered by OpenAI's GPT-4, runs on the Azure infrastructure and promises admins the ability "to move at the speed and scale of AI."

Security Copilot is similar to the large language model (LLM) that drives the Bing Copilot feature, but with a training geared heavily towards network security rather than general conversational knowledge and web search optimization. "This security-specific model in turn incorporates a growing set of security-specific skills and is informed by Microsoft’s unique global threat intelligence and more than 65 trillion daily signals," Vasu Jakkal, Corporate Vice President of Microsoft Security, Compliance, Identity, and Management, wrote Tuesday. 

“Just since the pandemic, we’ve seen an incredible proliferation [in corporate hacking incidents],"Jakkal told Bloomberg. For example, “it takes one hour and 12 minutes on average for an attacker to get full access to your inbox once a user has clicked on a phishing link. It used to be months or weeks for someone to get access.”

Security Copilot should serve as a force multiplier for overworked and under-supported network admins, a filed which Microsoft estimates has more than 3 million open positions. "Our cyber-trained model adds a learning system to create and tune new skills," Jakkal explained. "Security Copilot then can help catch what other approaches might miss and augment an analyst’s work. In a typical incident, this boost translates into gains in the quality of detection, speed of response and ability to strengthen security posture." 

Jakkal anticipates these new capabilities enabling Copilot-assisted admins to respond within minutes to emerging security threats, rather than days or weeks after the exploit is discovered. Being a brand new, untested AI system, Security Copilot is not meant to operate fully autonomously, a human admin needs to remain in the loop. “This is going to be a learning system,” she said. “It’s also a paradigm shift: Now humans become the verifiers, and AI is giving us the data.”

To more fully protect the sensitive trade secrets and internal business documents Security Copilot is designed to protect, Microsoft has also committed to never use its customers data to train future Copilot iterations. Users will also be able to dictate their privacy settings and decide how much of their data (or the insights gleaned from it) will be shared. The company has not revealed if, or when, such security features will become available for individual users as well.

If you want to catch a (somewhat) rare planetary alignment in the night sky, find a clear area without much light pollution and set your gaze to the west right after sunset this evening. There, you’ll see five of our neighbors — Mercury, Venus, Mars, Jupiter and Uranus — lined up in an orderly fashion.

The alignment will be visible at the same time this entire week, but this evening should provide the best view from the US. The planets will range from the horizon line to around halfway up the sky. However, you won’t want to wait long because the row of planets will only be visible for about half an hour after sunset.

You won’t necessarily need binoculars to spot the planets, but they may make your job easier — ditto for augmented reality stargazing apps like Night Sky (iOS) or Sky Map (Android). NASA astronomer Bill Cooke told the Associated Press this week that Jupiter, Venus and Mars will be the brightest and easiest to spot. He added that the alignment happens “when the planets’ orbits line them up on one side of the sun from Earth’s perspective.”

Although this cosmic convergence is a somewhat rare occurrence, it just happened only last summer. In addition, if you miss this week’s show, you’ll get another chance in June (albeit with a slightly different breakdown). Be sure to scout a dark spot without tall trees or buildings nearby for the best view.

It took nearly a year, but Apple's no-interest payment system is here. The company has launched Apple Pay Later for US customers in a "prerelease" version that requires an invitation. If you're included, you can split your online Apple Pay purchases (made with an iPhone or iPad) into as many as four payments spread over six weeks. You can't apply for loans larger than $1,000 and have to link a debit card, but there are no fees. This also won't hurt your credit score, and Apple says it won't share data with third-party marketers.

Apple Pay Later is part of the Wallet app in iOS 16.4 and iPadOS 16.4, and includes a calendar to help you track your next instalment. You'll also get app-based and email notifications for looming payments to be sure you're on time.

The feature should reach every eligible user in the "coming months," Apple says. Businesses that use Apple Pay don't need to do anything on their end — if you can use Pay Later, you'll see the option during checkout either on the web or in apps. Apple will report Pay Later loans to American credit bureaus starting in the fall, and hopes they'll "promote responsible lending" for both borrowers and lenders.

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Former FTX CEO Sam Bankman-Fried (aka SBF) now faces a total of 13 criminal charges. Per Reuters, a newly unsealed indictment accuses the disgraced entrepreneur of conspiring to pay a $40 million bribe to Chinese government officials. Federal prosecutors allege Bankman-Fried ordered Alameda Research, FTX’s sister company, to transfer the funds to a private wallet, in hopes of convincing Chinese authorities to unfreeze Alameda accounts with more than $1 billion in crypto assets. It is illegal for US citizens to bribe foreign government officials in order to obtain business.

The new charge adds even more pressure on the 31-year-old Bankman-Fried. It was only last month that federal prosecutors added four charges to his then 8-count indictment, accusing SBF of fraudulent activity involving FTX and Alameda Research and violating federal campaign finance laws by making secret donations. Bankman-Fried has pleaded not guilty to eight of the 13 criminal charges he faces. He has yet to be arraigned on the remaining ones. Separately, the former entrepreneur faces civil lawsuits from the Securities and Exchange Commission (SEC) and Commodity Futures Trading Commission (CFTC). 

SBF has acknowledged FTX employed inadequate risk management. However, he maintains he's not criminally liable for the crypto exchange’s downfall. A trio of former FTX executives – Caroline Ellison, Zixiao "Gary” Wang and Nishad Singh – have pleaded guilty to their own fraud and conspiracy charges, and agreed to cooperate with prosecutors. According to Reuters, SBF is expected to be arraigned on the new charge on Thursday. That same day, Judge Lewis Kaplan will also consider tweaks to Bankman-Fried’s $250 bail package, including a provision that could limit him to using a dumb phone while he waits for the outcome of his trial.

Nintendo had more than just gameplay to show during its Legend of Zelda: Tears of the Kingdom stream. The company has revealed that a special edition Tears of the Kingdom OLED Switch will be available April 28th for $360. There's no included game, alas, but you will get ornate artwork on the system, the Joy-Cons and the dock.

The Switch is functionally the same as regular OLED models. That means a 7-inch screen (versus the original's 6.2 inches), a more capable kickstand and 64GB of expandable storage. You might not rush to replace the 2019 LCD Switch, but it might be worth an upgrade if you have a launch-era console and want longer battery life on top of the improved display and other tweaks.

You won't have to buy a whole new Switch to show your enthusiasm, thankfully. Nintendo is also introducing Tears of the Kingdom versions of the Pro Controller and Carrying Case. They'll respectively cost $75 and $25 when they arrive on May 12th, the same day as the game. This is probably the wisest investment if you're an existing Switch owner, or aren't thrilled about spending over $300 to catch up on six years' worth of games.

You might not want to hold on to that vintage gaming PC for much longer. Valve has warned that Steam will no longer support Windows 7, Windows 8 or Windows 8.1 as of January 1st, 2024. The game client's latest features use an embedded version of Google's Chrome browser, which dropped support for those operating systems in February. Incoming versions of Steam for Windows will also require OS updates that are only available in Windows 10 and newer releases, Valve adds.

As PC Gamerpoints out, this won't affect most Steam users. Just under 1.9 percent of the software's audience is using one of the relevant Windows versions, according to Valve's latest survey. That still affects a significant number of people, though, and may leave them no choice but to either upgrade their OS or buy a PC with a supported platform. The end of support could be particularly troublesome if you need an older version of Windows for work or a retro gaming system.

There has been plenty of pressure elsewhere to move on. Microsoft stopped supporting Windows 7 in January 2020, and Windows 8.1 at the start of 2023. Epic Games no longer supports those platforms if you want to run Fortnite, for that matter. It's becoming harder and harder to use an ancient Windows machine in general — Steam's compatibility change may just be the tipping point that pushes you toward an upgrade.

As promised, Nintendo has showcased 10 minutes of The Legend of Zelda: Tears of Kingdom gameplay — and it's a useful preview if you're wondering just how the developers will improve on Breath of the Wild's formula. Most notably, producer Eiji Aonuma notes that fusing objects plays an important role in the game. You can build stronger weapons, and even craft vehicles like powered boats and hovercraft. Enemies can use fused weapons too, though, so you can't assume that a favorite combat strategy will work.

The demo video also shows a way to reach the floating islands above Hyrule (by using a recall ability on an elevator stone), and what happens if you fall or jump off. You have full control all the way down, so you can glide to distant areas or plunge quickly toward the ground. Many mechanics appear familiar, so you won't have to relearn the fundamentals.

And yes, Nintendo plans to cater to Legend of Zelda devotees with special edition hardware. The company is releasing a Tears of the KingdomOLED Switch (shown below) for $360 on April 28th, weeks ahead of the game's May 12th launch. You won't get a copy of Tears, unfortunately, but you will get lavish artwork on the Switch itself, the Joy-Con controllers and the dock. If you already have a Switch, you can also buy Tears-edition Pro Controller ($75) or carrying case ($25).

Nintendo

Apple is once again facing accusations of cracking down on union organizers. The Communications Workers of America union (CWA) has filed charges with the National Labor Relations Board (NLRB) asserting that Apple illegally intimidated and fired workers at Houston and Kansas City, Missouri stores in retaliation for their labor organization efforts. The ex-employees in Kansas City were ostensibly cut loose for being slightly late, calling out from work or even making typos in timesheets, but were also made to sign a "release of all claims" to get their severance pay. They couldn't challenge Apple's practices once they left, in other words.

In Houston, Apple allegedly questioned workers individually about their union support and offered improved conditions if they dropped their labor support. Those that persisted in pro-union activity were disciplined and threatened with deteriorating conditions, the CWA claims.

Only two US stores, in Oklahoma City and Towson, Maryland, unionized in 2022. Abroad, a store in Glasgow became the third. Other employees, such as those in St. Louis, Missouri, have filed for union elections. Staff in Atlanta called off a vote last spring after accusing Apple of intimidation tactics.

We've asked Apple for comment. The company has historically opposed unionization efforts, reportedly holding mandatory anti-union meetings. Apple is also said to have withheld benefits from unionized workers at the Towson store while claiming that they needed to strike a collective bargaining agreement. The firm has tried to head off labor movements by raising wages, expanding benefits and relaxing schedules.

Fights between tech giants and their rank-and-file workers aren't new. Labor organization in tech reached a fever pitch in 2022, with workers at companies like Activision Blizzard, Amazon and Microsoft either unionizing or making their displeasure known. Those brands, meanwhile, have frequently tried to block unionization attempts. The CWA's charges suggest those battles are continuing well into the new year.