More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

For most of us, creating documents, spreadsheets and slide decks is an inescapable part of work life in 2024. What's not is creating videos. That’s something Google would like to change. On Tuesday, the company announced Google Vids, a video creation app for work that the company says can make everyone a “great storyteller” using the power of AI.

Vids uses Gemini, Google’s latest AI model, to quickly create videos for the workplace. Type in a prompt, feed in some documents, pictures, and videos, and sit back and relax as Vids generates an entire storyboard, script, music and voiceover. "As a storytelling medium, video has become ubiquitous for its immediacy and ability to ‘cut through the noise,’ but it can be daunting to know where to start," said Aparna Pappu, a Google vice president, in a blog post announcing the app. "Vids is your video, writing, production and editing assistant, all in one."

In a promotional video, Google uses Vids to create a video recapping moments from its Cloud Next conference in Las Vegas, an annual event during which it showed off the app. Based on a simple prompt telling it to create a recap video and attaching a document full of information about the event, Vids generates a narrative outline that can be edited. It then lets the user select a template for the video — you can choose between research proposal, new employee intro, team milestone, quarterly business update, and many more — and then crunches for a few moments before spitting out a first draft of a video, complete with a storyboard, stock media, music, transitions, and animation. It even generates a script and a voiceover, although you can also record your own. And you can manually choose photos from Google Drive or Google Photos to drop them seamlessly into the video.

It all looks pretty slick, but it’s important to remember what Vids is not: a replacement for AI-powered video generation tools like OpenAI’s upcoming Sora or Runway’s Gen-2 that create videos from scratch from text prompts. Instead. Google Vids uses AI to understand your prompt, generate a script and a voiceover, and stitch together stock images, videos, music, transitions, and animations to create what is, effectively, a souped up slide deck. And because Vids is a part of Google Workspace, you can collaborate in real time just like Google Docs, Sheets, and Slides.

Who asked for this? My guess is HR departments and chiefs of staff, who frequently need to create onboarding videos for new employees, announce company milestones, or create training materials for teams. But if and when Google chooses to make Vids available beyond Workspace, which is typically used by businesses, I can also see people using this beyond work like easily creating videos for a birthday party or a vacation using their own photos and videos whenever it becomes available more broadly

Vids will be available in June and is first coming to Workspace Labs, which means you’ll need to opt in to test it. It’s not clear yet when it will be available more broadly.

In addition to updating its developer guidelines to allow music streaming apps to link to external website, Apple has also added new language that allows game emulators on the App Store. The updated guidelines, first noticed by 9to5Mac, now say that retro gaming console emulator apps are welcome and can even offer downloadable games. Apple also reportedly confirmed to developers in an email that they can create and offer emulators on its marketplace. 

Emulator software wasn't allowed on the App Store prior to this update, though developers have been finding ways to distribute them to iOS users. To be able to install them, users usually need to resort to jailbreaking and downloading sideloading tools or unsanctioned alternate app stores first. This rule update potentially eliminates the need for users to go through all those lengths and could bring more Android emulators to iOS.

Apple warns developers, however, that they "are responsible for all such software offered in [their] app, including ensuring that such software complies with these Guidelines and all applicable laws." Clearly, allowing emulators on the App Store doesn't mean that it's allowing pirated games, as well. Any app offering titles for download that the developer doesn't own the rights to is a no-no, so fans of specific consoles will just have to hope that their companies are planning to release official emulators for iOS. While these latest changes to Apple's developer guidelines seem to be motivated by the EU's Digital Markets Act regulation, which targets big tech companies' anti-competitive practices, the new rule on emulators applies to all developers worldwide. 

Yahoo has bought Artifact, the news aggregation and recommendation app from Instagram’s co-founders. The app will no longer operate as a standalone service. Yahoo will fold Artifact's AI personalization tech and other features into products including Yahoo News in the coming months.

Terms of the deal, which closed last week, were not disclosed. Artifact founders Kevin Systrom and Mike Krieger will advise Yahoo (Engadget’s parent company) during the transition.

“AI has allowed us to give users a better experience discovering great content they care about,” Artifact CEO Systrom said in a press release. “Yahoo recognizes that opportunity, and we could not be more excited to see what we’ve built live on through Yahoo News.”

Artifact debuted in January last year and it picked up a bit of steam thanks to its solid discovery system that surfaced stories users by and large wanted to read (it delivered me a nice blend of gaming, breaking news and architecture stories). The app aimed to improve its personalized news feed over time. It did an effective job of that while incorporating other AI-powered features such as news summaries.

However, the app didn’t quite take off in the same way as Instagram. While the team behind it did add social features such as profiles, comment voting and so on, Artifact just didn’t find a big enough audience. Systrom and Krieger announced plans to shut down Artifact back in January, but the pair actually kept it running a while longer by themselves until selling it.

As it happens, Yahoo bought another app that used AI to summarize news, Summly, over a decade ago. Similarly, it shut down that app and folded the tech behind Summly into other products.

You know those folks who say they’d donate a major organ to own a fancy car? Ask them if they’d feel as comfortable sacrificing a rear window instead. Polestar’s newest ride has made its North American debut at the NY Auto Show and notably lacks a rear windshield. The rationale is rear passengers get better headroom and a more comfortable ride than in other cars. Drivers, meanwhile, get a high-res display where the rear-view mirror used to be, linked to a live feed from a rear-mounted camera. Given how often people’s heads or luggage obscure the backward view, it’s a trade I’m readily prepared to accept.

— Dan Cooper

The biggest stories you might have missed

You can now use ChatGPT without an account

How to watch (and record) the 2024 solar eclipse on April 8

Open Roads review: Take it slow and savor the drama

Microsoft unbundles Teams and Office 365 for customers worldwide

​​You can get these reports delivered daily direct to your inbox. Subscribe right here!

From its start, Gmail conditioned us to trade privacy for free services

Two decades of the customer being the product.

Gmail wasn’t the first service that turned its users into the product, but it’s probably the one we’re the most comfortable with. After all, while Facebook and its kin have been perpetually slammed for privacy issues, who really gets mad at Gmail? Our anniversary package has a deep dive into the last 20 years of Google’s flagship mail product.

Continue Reading.

Google says it will destroy browsing data collected from Chrome’s Incognito mode

… Oh, and speaking of Google and privacy.

The search giant has settled a recent class-action lawsuit relating to Chrome’s tracking of Incognito users. It has pledged to wipe out “billions” of data points it improperly collected and take steps to block any further tracking for five years. (Always a good sign when a company pledges to stop doing something it’s been told off for doing, but only for a short period.)

Continue Reading.

Tekken director apparently keeps getting requests to add a Waffle House stage

They could call it the Waffle Rough-House.

For the uninitiated, Waffle House is a waffle-centric chain of 24/7 American diners with a reputation for random outbursts of violence. It’s apparently so well known that Tekken players have been petitioning the game’s director to add a Waffle House level. Sadly, it probably won’t happen because Waffle House stands accused of underpaying its workers and, given the above context, exposing them to an unsafe working environment.

Continue Reading

US Congressional staff members can no longer use Microsoft's Copilot on their government-issued devices, according to Axios. The publication said it obtained a memo from House Chief Administrative Officer Catherine Szpindor, telling Congress personnel that the AI chatbot is now officially prohibited. Apparently, the Office of Cybersecurity has deemed Copilot to be a risk "due to the threat of leaking House data to non-House approved cloud services." While there's nothing stopping them from using Copilot on their own phones and laptops, it will now be blocked on all Windows devices owned by the Congress. 

Almost a year ago, the Congress also set a strict limit on the use of ChatGPT, which is powered by OpenAI's large language models, just like Copilot. It banned staffers from using the chatbot's free version on House computers, but it allowed them to continue using the paid (ChatGPT Plus) version for research and evaluation due to its tighter privacy controls. More recently, the White House revealed rules federal agencies have to follow when it comes to generative AI, which would ensure that any tool they use "do not endanger the rights and safety" of Americans. 

Microsoft told Axios that it does recognize government users' need for higher security requirements. Last year, it announced a roadmap of tools and services meant for government use, including an Azure OpenAI service for classified workloads and a new version of Microsoft 365's Copilot assistant. The company said that all those tools and services will feature higher levels of security that would make it more suitable for handling sensitive data. Szpindor's office, according to Axios, will evaluate the government version Copilot when it becomes available before deciding if it can be used on House devices. 

An oddball new app called Palmsy lets you post to a social media network full of adoring followers who only exist in your imagination. Whether used as a journaling app with a fresh twist or a nicotine patch equivalent for social media addiction, Palmsy prevents the real world from ever seeing your “posts,” storing them on-device, offline and private.

Palmsy’s App Store description says it “lets you make little posts for yourself.” And, at its core, that’s all you’re doing. As for why you’d want to do such a thing, people who have trouble with typical journaling or mind-mapping apps may find it a more inspiring framework. Or, if your social posting habit has gotten out of hand (or you want a break from it for any other reason), it could serve as a way to wean yourself off and give you the dopamine hit without sharing anything publicly.

One clever wrinkle from developer Pat Nakajima is that the app imports your contacts to generate fake likes from them. As pointed out by TechCrunch, Nakajima wrote on Threads that nothing leaves your device or is posted to your contacts, the app’s servers or anywhere else. “It’s just pretend,” he clarified.

If seeing fake likes from real contacts feels a bit too weird, a recent update added the ability to limit the number of faux likes your posts get. You can also set caps on how long you receive them, ranging from a few seconds to a few days.

The app is free and iOS-only, including iPhone and iPad variants.

In 2014, WIRED asked me to write a few lines about my most-used app as part of an internship application. I wrote about WhatsApp because it was a no-brainer. I was an international student from India, and it was my lifeline to my family and to my girlfriend, now my wife, who lived on the other side of the world. “This cross-platform messenger gets all the credit for my long-distance relationship of two years, which is still going strong,” I wrote in my application. “Skype is great, Google+ Hangouts are the best thing to have happened since Gmail but nothing says ‘I love you’ like a WhatsApp text message.”

A few months into that internship, Facebook announced it was buying WhatsApp for a staggering $19 billion. In WIRED’s newsroom, there were audible gasps at this seemingly minor player's price tag. American journalists weren’t exactly unfamiliar with WhatsApp. Much of the country was still locked in a battle between green and blue bubbles, even as the rest of the world had switched to an app created by two former Yahoo! engineers in WIRED’s Mountain View backyard.

Text messaging was one of the few things you could do on WhatsApp in 2014. There were no emoji you could react with, no high-definition videos you could send, no GIFs or stickers, no read receipts until the end of that year and certainly no voice or video calling. And yet, more than 500 million people around the world were hooked, reveling in the freedom of using nascent cellular data to swap unlimited messages with friends and family instead of paying mobile carriers per text.

WhatsApp’s founders, Jan Koum and Brian Acton, launched the app in 2009 simply to display status messages next to people’s names in a phone’s contact book. But after Apple introduced push notifications on the iPhone later that year, it evolved into a full-blown messaging service. Now, 15 years later, WhatsApp has become a lot more — an integral part of the propaganda machinery of political parties in India and Brazil, a way for millions of businesses to reach customers, a way to send money to people and merchants, a distribution platform for publications, brands and influencers, a video conferencing system and a private social network for older adults. And it is still a great way for long-distance lovers to stay connected.

“WhatsApp is kind of like a media platform and kind of like a messaging platform, but it’s also not quite those things,” Surya Mattu, a researcher at Princeton who runs the university’s Digital Witness Lab, which studies how information flows through WhatsApp, told Engadget. “It has the scale of a social media platform, but it doesn’t have the traditional problems of one because there are no recommendations and no social graph.”

Indeed, WhatsApp’s scale dwarfs nearly every social network and messaging app out there. In 2020, WhatsApp announced it had more than two billion users around the world. It’s bigger than iMessage (1.3 billion users), TikTok (1 billion), Telegram (800 million), Snap (400 million) and Signal (40 million.) It stands head and shoulders above fellow Meta platform Instagram, which captures around 1.4 billion users. The only thing bigger than WhatsApp is Facebook itself, with more than three billion users .

WhatsApp has become the world’s default communications platform. Ten years after it was acquired, its growth shows no sign of stopping. Even in the US, it is finally beginning to break through the green and blue bubble battles and is reportedly one of Meta’s fastest-growing services. As Meta CEO Mark Zuckerberg told the New York Times last year, WhatsApp is the “next chapter” for the company.

Will Cathcart, a longtime Meta executive, who took over WhatsApp in 2019 after its original founders departed the company, credits WhatsApp’s early global growth to it being free (or nearly free — at one point, WhatsApp charged people $1 a year), running on almost any phone, including the world’s millions of low-end Android devices, reliably delivering messages even in large swathes of the planet with suboptimal network conditions and, most importantly, was dead simple, free of the bells and whistles that bloat most other messaging apps. In 2013, a year before Facebook acquired it, WhatsApp added the ability to send short audio messages.

“That was really powerful,” Cathcart told Engadget, “People who don’t have high rates of literacy or someone new to the internet could spin up WhatsApp, use it for the first time and understand it.”

In 2016, WhatsApp added end-to-end encryption, something Cathcart said was a huge selling point. The feature made WhatsApp a black box, hiding the contents of messages from everyone — even WhatsApp — except the sender and the receiver. The same year, WhatsApp announced that one billion people were using the service every month.

That explosive growth came with a huge flip side: As hundreds of millions of people in heavily populated regions, like Brazil and India, came online for the first time, thanks to inexpensive smartphone and data prices, WhatsApp became a conduit for hoaxes and misinformation to flow freely. In India, currently WhatsApp’s largest market with more than 700 million users, the app overflowed with propaganda and disinformation against opposition political parties, cheerleading Narendra Modi, the country’s nationalist Prime Minister accused of destroying its secular fabric.

Then people started dying. In 2017 and 2018, frenzied mobs in remote parts of the country high on baseless rumors about child abductors forwarded through WhatsApp, lynched nearly two dozen people in 13 separate incidents. In response to the crisis, WhatsApp swung into action. Among other things, it made significant product changes, such as clearly labeling forwarded messages — the primary way misformation spread across the service — as well as severely restricting the number of people and groups users could forward content to at the same time.

In Brazil, the app is widely seen as a key tool in the country’s former President Jair Bolsonaro’s 2018 win. Bolsonaro, a far-right strongman, was accused of getting his supporters to circumvent WhatsApp’s spam controls to run elaborate misinformation campaigns, blasting thousands of WhatsApp messages attacking his opponent, Fernando Haddad.

Since these incidents, WhatsApp has established fact-checking partnerships with more than 50 fact-checking organizations globally (because WhatsApp is encrypted, fact-checkers depend on users reporting messages to their WhatsApp hotlines and respond with fact checks). It also made additional product changes, like letting users quickly Google a forwarded message to fact-check it within the app. “Over time, there might be more things we can do,” said Cathcart, including potentially using AI to help with WhatsApp’s fact-checking. “There’s a bunch of interesting things we could do there, I don’t think we’re done,” he said.

Recently, WhatsApp has rapidly added new features, such as the ability to share large files, messages that auto-destruct after they’re viewed, Instagram-like Stories (called Statuses) and larger group calls, among other things. But a brand new feature rolled out globally in fall 2023 called Channels points to WhatsApp’s ambitions to become more than a messaging app. WhatsApp described Channels, in a blog post announcing the launch, as “a one-way broadcast tool for admins to send text, photos, videos, stickers and polls.” They’re a bit like a Twitter feed from brands, publishers and people you choose to follow. It has a dedicated tab in WhatsApp, although interaction with content is limited to responding with emoji — no replies. There are currently thousands of Channels on WhatsApp and 250-plus have more than a million followers each, WhatsApp told Engadget. They include Puerto Rican rapper Bad Bunny (18.9 million followers), Narendra Modi (13.8 million followers), FC Barcelona (27.7 million followers) and the WWE (10.9 million followers). And even though it’s early days, Channels is fast becoming a way for publishers to distribute their content and build an audience.

“It took a year for us to grow to an audience of 35,000 on Telegram,” Rachel Banning-Lover, the head of social media and development at the Financial Times (155,000 followers) told Nieman Lab in November. “Comparatively, we [grew] a similar-sized following [on WhatsApp] in two weeks.”

WhatsApp’s success at consistently adding new functionality without succumbing to feature sprawl has allowed it to thrive, both with its core audience and also, more recently, with users in the US. According to data that analytics firm Data.ai shared with Engadget, WhatsApp had nearly 83 million users in the US in January 2024, compared to 80 million a year before. A couple of years ago, WhatsApp ran an advertising campaign in the US — its first in the country — where billboards and TV spots touted the app’s focus on privacy.

It’s a sentiment shared by Zuckerberg himself, who, in 2021, shared a “privacy-focused vision for social networking” on his Facebook page. “I believe the future of communication will increasingly shift to private, encrypted services where people can be confident that what they say to each other stays secure and their messages and content won’t stick around,” he wrote. “This is the future I hope we will help bring about.”

Meta has now begun using WhatsApp’s sheer scale to generate revenue, although it’s unclear so far how much money, if any, the app makes. “The business model we’re really excited about and one that we’ve been growing for a couple of years successfully is helping people talk to businesses on WhatsApp,” Cathcart said. “That’s a great experience.” Meta monetizes WhatsApp by charging large businesses to integrate the platform directly into existing systems they use to manage interactions with customers. And it integrates the whole system with Facebook, allowing businesses to place ads on Facebook that, when clicked, open directly to a WhatsApp chat with the business. These have become the fastest-growing ad format across Meta, the company told The New York Times.

A few years ago, a configuration change in Facebook’s internal network knocked multiple Facebook services, including WhatsApp, off the internet for more than six hours and ground the world to a halt.

“It’s like the equivalent of your phone and the phones of all of your loved ones being turned off without warning. [WhatsApp] essentially functions as an unregulated utility,” journalist Aura Bogado reportedly wrote on then-Twitter. In New Delhi and Brazil, gig workers were unable to reach customers and lost out on wages. In London, crypto trades stopped as traders were unable to communicate with clients. One firm claimed a drop of 15 percent. In Russia, oil markets were hit after traders were unable to get in touch with buyers in Europe and Asia placing orders.

Fifteen years after it was created, the messaging app runs the world.

To celebrate Engadget's 20th anniversary, we're taking a look back at the products and services that have changed the industry since March 2, 2004.

Activision is reportedly in the midst of investigating a hacking campaign that's stealing login credentials from people playing its games. According to TechCrunch, bad actors have been successfully installing malware onto victims' computers and using their access to steal logins for their gaming accounts and even their crypto wallets. The video game publisher has apparently been helping victims remove the malware and regain control of their accounts, but it doesn't have enough information at the moment to say how the malware is spreading. 

TechCrunch's source said the malware "could be only affecting folks who have third-party tools installed," insinuating that people are getting it from non-Activision-developed software typically used with its games. Delaney Simmons, Activision's spokesperson, told the publication that the company is aware of "claims that some player credentials across the broader industry could be compromised from malware from downloading or using unauthorized software." He added that the company's servers "remain secure and uncompromised."

That's certainly a plausible theory, seeing as the hacking scheme appears to have been uncovered by someone known as Zeebler, who develops cheating software for Call of Duty. Zeebler told TechCrunch that he discovered the campaign when one of his customers had their account stolen for his software. Upon looking into it, he reportedly discovered a database containing stolen credentials. He also said that the malware is disguised to look like real software, but they were actually designed to steal the usernames and passwords victims type in. Zeebler is presumably talking about third-party tools like cheating software getting cloned to harvest people's logins, but phishing schemes that use Activision's official login design exist, as well. Bottom line is, people should be careful what they download and always double check if the login page they're typing in is the real deal. 

Snapchat has a new AI-powered perk for subscribers: Bitmoji versions of your pet. The feature, which is unfortunately not called “petmoji,” allows users to snap a photo of their four-legged friend to create a cartoon-like avatar to accompany their Bitmoji in the Snap Map.

Based on screenshots shared by the company, it seems users will be able to choose from a few different variations of the AI-generated images after sharing a photo of their pet. That’s considerably less customization than what you can do with your own human-inspired Bitmoji,though it should allow users to create something that looks similar to their IRL pet. (No word on if Snap could one day introduce branded pet accessories for animal avatars like they do for human Bitmoji.)

The addition is also the latest example of how Snap has embraced AI features in its subscription offering. Since debuting Snapchat+ in 2022, the company has used the premium service to experiment with generative AI features, including its MyAI assistant as well as camera-powered features like Dreams and AI-generated snaps. Snapchat+ has more than 7 million subscribers, the company announced in December.

Elsewhere, Snap added some updates for non-subscribers, too. The app is adding a new template feature to make it easier to edit clips, and new swipe-based gestures to send and edit snaps more quickly. Snapchat will also support longer video uploads for Stories and Spotlight. In-app captures can now be three minutes long, while the app will support uploads of up to five minutes.