More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

X has expanded its support for passkey logins and has made the option available to users around the world, as long as they're accessing the app on an iPhone. The social media company formerly known as Twitter originally launched passkey support for iOS users in the US back in January. Now, the X Safety account has confirmed its global rollout, giving more people the choice to use the login alternative.

Passkeys are considered more secure than passwords, because they're not vulnerable to phishing or social engineering schemes and are resistant to login theft. When users activate and set up a passkey login, they're creating a key pair that will serve as their digital authentication credential. The service offering the login option only has access to one of those keys, which it then has to pair to the other key stored locally on the user's device to verify their identity. The user only has to confirm that they're the one accessing their account through their biometric credentials or device passcode. 

To enable passkeys on X, users will need to fire up their iOS app, and then go to "Settings and privacy" under "Your account." In "Security and account access," they can find Passkey under "Additional password protection." Unfortunately, X didn't say if and when the option will be available for Android users.

Back in 2019, the family of Apple engineer Wei Lun Huang (aka Walter Huang) sued Tesla a year after he was killed when his Model X crashed into a median in Mountain View while Autopilot was engaged. That case is officially closed, now that the automaker has settled the lawsuit on the very day jury selection was supposed to take place. According to CNBC and The New York Times, Tesla's lawyers asked the court to seal the settlement agreement so that the exact amount the company paid wouldn't be made public. The company didn't want "other potential claimants (or the plaintiffs' bar) [to] perceive the settlement amount as evidence of Tesla's potential liability for losses, which may have a chilling effect on settlement opportunity in subsequent cases."

Tesla confirmed shortly after the accident that Autopilot was switched on at the time of the crash, but it also insisted that Huang had time to react and had an unobstructed view of the divider. In a statement to the press, the company insisted that the driver was at fault and that the only way for the accident to have occurred was if Huang "was not paying attention to the road, despite the car providing multiple warnings to do so." In the lawsuit, Huang's lawyers pointed to Autopilot marketing materials from Tesla suggesting that its cars are safe enough to use on the road without drivers having to keep their hands on the wheel at all times. We took the image above from a video on Tesla's Autopilot page, showing a driver with their hands on their lap. 

The incident became big enough to attract the attention of the National Transportation Safety Board (NTSB), which conducted an investigation and found that Huang previously reported that the car steered away from the highway on prior trips. In fact, his family said that he used to complain about his car swerving towards the exact barrier he crashed into and had even reported it to the Tesla dealership, which couldn't replicate the issue. The agency also concluded that Tesla's collision warning system didn't alert the driver and that its emergency braking system didn't activate as it should have when the car started making its way toward the barrier. 

That said, the NTSB discovered, as well, that Huang was running a mobile game on his phone at the time of the accident. It just couldn't determine whether the phone was in his hands when the crash occurred. The Times said Tesla was preparing to show proof to the court that Huang was playing a game when he crashed, which his lawyers denied. Regardless of who's truly at fault, a trial would've called renewed attention to the safety of Tesla's driver assistance system. Settling puts an end to the case a few months before the company unveils its own robotaxi on August 8.

In addition to updating its developer guidelines to allow music streaming apps to link to external website, Apple has also added new language that allows game emulators on the App Store. The updated guidelines, first noticed by 9to5Mac, now say that retro gaming console emulator apps are welcome and can even offer downloadable games. Apple also reportedly confirmed to developers in an email that they can create and offer emulators on its marketplace. 

Emulator software wasn't allowed on the App Store prior to this update, though developers have been finding ways to distribute them to iOS users. To be able to install them, users usually need to resort to jailbreaking and downloading sideloading tools or unsanctioned alternate app stores first. This rule update potentially eliminates the need for users to go through all those lengths and could bring more Android emulators to iOS.

Apple warns developers, however, that they "are responsible for all such software offered in [their] app, including ensuring that such software complies with these Guidelines and all applicable laws." Clearly, allowing emulators on the App Store doesn't mean that it's allowing pirated games, as well. Any app offering titles for download that the developer doesn't own the rights to is a no-no, so fans of specific consoles will just have to hope that their companies are planning to release official emulators for iOS. While these latest changes to Apple's developer guidelines seem to be motivated by the EU's Digital Markets Act regulation, which targets big tech companies' anti-competitive practices, the new rule on emulators applies to all developers worldwide. 

Apple will make it easier for you to pay for music purchases and subscriptions outside of its payment system, if you're living in a European Union country. As first noticed by 9to5Mac, the company has updated its Apple Developer guidelines page to state that iOS and iPadOS music streaming apps "in specific regions" can now include a link to an external website where you can find alternative ways to pay for content and services. Developers can also ask you to provide your email address, so they could send you a link to that website. 

In early March, the European Union slapped Apple with a €1.8 billion ($1.95 billion) fine for preventing music streaming app developers from informing iOS users "about alternative and cheaper music subscription services available outside of the app and from providing any instructions about how to subscribe to such offers." This anti-steering practice, the European Commission said, is illegal under the bloc's new Digital Markets Act (DMA) rules, which became applicable in May 2023.

By the end of March, EU officials revealed that they were investigating Apple, Meta and Google over their compliance with the DMA. The commission wasn't happy with the changes the companies made in order to adhere to the law, and it was concerned that they were still constraining "developers' ability to freely communicate and promote offers and directly conclude contracts, including by imposing various charges."

With these recent changes, music apps can be more transparent about their pricing, so you can make an informed choice on whether to pay via Apple or use the other methods offered by the developers. 

Tesla is introducing a robotaxi on August 8, Elon Musk has announced on X a few hours after Reuters published a report that the automaker is scrapping its plans to produce a low-cost EV. Reuters also said that Musk's directive was to "go all in" on robotaxis built on the company's small-vehicle platform. Tesla has been promising a more affordable EV with prices expected to start at $25,000 for years, and Musk said as recently as this January that he's optimistic the model will arrive in the second half of 2025. In response to the report, the Tesla chief tweeted that "Reuters is lying (again)."

He didn't clarify which part of the report was a lie, but considering he confirmed that Tesla is unveiling a robotaxi, he likely meant the news organization's claim that the company pulled the plug on a more affordable EV. At the moment, Tesla's cheapest vehicle is the Model 3, but its prices start at $39,000. It'll be interesting to see how the company will make a robotaxi work with its camera-only system — it dropped radar and other sensors, which robotaxi companies like Waymo use extensively, from its driver assistance technologies a few years ago. 

Roku already serves ads through its platform, but it's also apparently exploring the idea of showing you ads while you're using third-party devices connected to its TVs. Based on a recent patent filing unearthed by Lowpass, the company is looking to develop a system or a method "for ad insertion by a display device coupled to a media device via a high-definition media interface (HDMI) connection." That means if you've connected another streaming device or console — say, an Apple TV, a Chromecast or a PlayStation — to a Roku TV via HDMI, the company would still be able to serve you advertisements. 

In particular, Roku is hoping to show you commercials while whatever you're watching or playing on the third-party device attached to it is on pause. In its patent, it described several methods on how it can detect whether the show or game on screen is paused, such as receiving a pause signal from the remote control, detecting a pause icon, looking at several video frames and determining that the image on screen hasn't changed for some time and getting a silent audio signal from the HDMI connection. 

If it works as intended, those ads wouldn't impact your viewing or playing experience (much), assuming you're truly stepping away or doing something else in the meantime. While you'd probably prefer those experiences to be free of ads altogether, Roku is at least looking to make sure that it's serving you relevant ads. It could analyze frozen video or audio frames and use automatic content recognition (ACR) technology to identify what's on screen. Or it could analyze metadata to show ads connected to what you're playing or watching. It could also serve commercials based on what third-party device is attached to your TV. 

As Lowpass notes, the company could have conjured the idea because manufacturers typically don't make a lot of money from hardware sales. For the fiscal year of 2023, Roku lost $44 million on smart TVs. Similarly, Samsung's visual display and digital appliances division posted $37.5 million in operating losses for last year's fourth quarter. Meanwhile, ads and services generated $1.6 billion in profit for Roku. This idea could potentially make it more money... if the prospect of watching commercials while your show or game is paused doesn't turn you off buying Roku TV, of course. This is just a patent at this point in time, though, and Roku may very well end up scrapping it and not implementing it at all. 

Over the years, Engadget has been the target of a common SEO scam, wherein someone claims ownership of an image and demands a link bank to a particular website. A lot of other websites would tell you the same thing, but now the scammers are making their fake DMCA takedown notices and threats of legal action look more legit with the help of easily accessible AI tools. 

According to a report by 404Media, the publisher of the website Tedium received a "copyright infringement notice" via email from a law firm called Commonwealth Legal last week. Like older, similar attempts at duping the recipient, the sender said they're reaching out "in relation to an image" connected to their client. In this case, the sender demanded the addition of a "visible and clickable link" to a website called "tech4gods" underneath the photo that was allegedly stolen. 

Since Tedium actually used a photo from a royalty-free provider, the publisher looked into the demand, found the law firm's website, and upon closer inspection, realized that the images of its lawyers were generated by AI. As 404Media notes, the images of the lawyers had vacant looks in the eyes that's commonly seen in photos created by AI tools. If you do a reverse image search on them, you'll get results from a website with the URL generated.photos, which uses artificial intelligence to make "unique, worry-free model photos... from scratch." The publisher also found that the law firm's listed address that's supposed to be on the fourth floor of a building points to a one-floor structure on Google Street View. The owner of tech4gods said he had nothing to do with the scam but admitted that he used to buy backlinks for his website. 

This is but one example of how bad actors can use AI tools to fool and scam people, and we have to be more vigilant as instances like this will just likely keep on growing. Reverse image search engines are your friend, but they may not be infallible and may not always help. Deepfakes, for instance, have become a big problem in recent years, as bad actors continue to use them to create convincing videos and audio not just to scam people, but also to spread misinformation online. 

Over 700 people at Apple have recently lost their jobs, according to the latest WARN report posted by the Employment Development Department of California (EDD). Most of the people who were laid off worked at Apple's offices in Santa Clara, with 371 of them coming from the company location that primarily dealt with the company's now-defunct electric vehicle project. Under California law, companies are required to file a report with the EDD for each location affected by layoffs under the Worker Adjustment and Retraining Notification (WARN) program. 

Eight Apple locations in Santa Clara were hit by layoffs, including the main car office, though one of them worked on its in-house MicroLED display project that was reportedly scrapped in March due to costs and technical difficulties. The company was hoping to produce its own screens for iPhones, Macs and its smartwatches, but that clearly isn't happening anytime soon. 

Apple's original car ambitions were to build a fully autonomous vehicle without pedals and a steering wheel, until it decided to develop an electric vehicle instead. A previous Bloomberg report said Apple canceled the initiative internally called "Project Titan" after investing billions of dollars and a decade into it. The employees who were developing the vehicle were given the chance to transfer to Apple's other divisions, including its teams that are reportedly working on artificial intelligence and home robotics. But based on Apple's WARN report, it wasn't able to re-integrate everyone into the company. 

Apple is believed to be in the very early stages of developing personal robotics for people's homes. One of the machines that's currently a work-in-progress is a robot that follows people around, while the other is a table-top device that uses a robot to move a display around, according to another Bloomberg report. The company's work on personal robotics is part of its efforts, which also include the Vision Pro, to find new sources of revenue. 

If you're in the Metro Phoenix area — and don't mind walking out of your place to get your food delivery — your Uber Eats order may just get delivered by one of Waymo's self-driving cars. The companies have officially launched the next part of their ongoing multi-year partnership, which also includes offering robotaxi rides to the ride-hailing service's customers in the area. When you place an order on Uber Eats, you'll get a prompt that says "autonomous vehicles may deliver your order." 

You will be notified if a Waymo car does pick up your order, and you'll have to take your phone with you when you meet it so that you can open its trunk and get your food. Don't worry, you can opt out during the checkout process in case you're not feeling up to going out and getting your order and would rather have someone deliver food to your door. 

At the moment, Waymo deliveries are only available in Chandler, Tempe and Mesa, and only for select merchants, including local joints and chains like Princess Pita and BoSa Donuts. An Uber spokesperson told CNBC, though, that the companies are looking to expand their service area and are looking to add more merchants to their list. They also told the news organization that Waymo will be using its Jaguar I-PACE electric vehicles, which it's been testing in Arizona for years, for deliveries. It doesn't sound like Waymo deliveries will be more expensive either, since the spokesperson said you'll only have to pay standard fares and will not be charged for tips. 

The companies first announced that they were teaming up to offer robotaxi rides and deliveries in Phoenix last year, following Waymo's service area expansion in the region. Robotaxi rides became available in the metropolitan area by October, and you'll get the option to hail one when you request an UberX, Uber Green, Uber Comfort or Uber Comfort Electric.