Posts with «site|engadget» label

PayPal faces lawsuit for freezing customer accounts and funds

Three PayPal users who've allegedly had their accounts frozen and funds taken by the company without explanation have filed a federal lawsuit against the online payment service. The plaintiffs — two users from California and one from Chicago — are accusing the company of unlawfully seizing their personal property and violating racketeering laws. They're now proposing a class-action lawsuit on behalf of all other users who've had their accounts frozen before and are seeking restitution, as well as punitive and exemplary damages.

Lena Evans, one of the plaintiffs who'd been a PayPal user for 22 years, said the website seized $26,984 from her account six months after it got frozen without ever telling her why. Evans had been using PayPal to buy and sell clothing on eBay, to exchange money for a poker league she owns and for a non-profit that helps women with various needs. 

Fellow plaintiff Roni Shemtov said PayPal seized over $42,000 of her money and never got an acceptable reason for why her account was terminated. She received several different explanations when she contacted the company: One customer rep said it was because she used the same IP and computer as other Paypal users, while another said it was because she sold yoga clothing at 20 to 30 percent lower than retail. Yet another representative allegedly said it was because she used multiple accounts, which she denies. 

Shbadan Akylbekov, the third plaintiff, said PayPal seized over $172,000 of his money without giving him any explanation why the account got limited in the first place. Akylbekov used the account of a company his wife owns to sell Hyaluron pens, which are needle-less pens that inject hyaluronic acid into the skin. After the money disappeared from the account following a six-month freeze, PayPal allegedly sent his wife a letter that says she "violated PayPal's User Agreement and Acceptable Use Policy (AUP) by accepting payments for the sale of injectable fillers not approved by the FDA." It also said that the money was taken from her account "for its liquidated damages arising from those AUP violations pursuant to the User Agreement."

PayPal has long angered many a user for limiting accounts and freezing their funds for six months or more. One high-profile case was American poker player Chris Moneymaker's who had $12,000 taken from his account after six months of being limited. Moneymaker was already in the process of asking people to join him in a class action lawsuit before his funds were "mysteriously returned." 

Part of the complaint reads:

"Plaintiffs bring this class action against Defendant PAYPAL, INC. ("PayPal") to recover damages and other relief available at law and in equity on behalf of themselves, as well as on behalf of the members of the class defined herein... This action stems from Defendant’s widespread business practice of unilaterally seizing funds from its clients’ financial accounts, without cause and without any fair or due process.

PayPal places a "hold" on Plaintiffs' own funds in their own PayPal accounts. PayPal has failed to inform Plaintiffs and members of the class of the reason(s) for the actions PayPal has taken, even telling Plaintiffs and members of the class that they will "have to get a subpoena" to learn the simple information as to why PayPal was holding, and denying Plaintiffs, access to their own money."

Meta's Spanish-language moderators have reportedly been working in unsafe conditions

It’s no secret Meta employs contract laborers to do much of the hard work of enforcing its content moderation policies. And despite assisting one of the most valuable companies in the world, those workers have frequently complained of their jobs involving poor compensation and anxiety-inducing work. Some are now also saying they’re being treated worse than other workers.

According to BuzzFeed News, Genpact, a Meta subcontractor that has previously been accused of fostering poor working conditions, has required the Spanish-language moderators out of its Richardson, Texas office to report for in-person work since April 2021. Those workers have had to put their health at risk against both the delta and omicron coronavirus variants while their English-language counterparts have been allowed to cycle through the office in three-month rotations.

The news of the situation at Genpact comes just one week after workers at Accenture, another Meta subcontractor, successfully protested to force the company to scrap a requirement it had in place for hundreds of Facebook moderators to return to in-person work on January 24th.

Contractors who spoke to BuzzFeed News claim Genpact also holds them to unreasonable standards. They say they’re expected to make moderation decisions in about a minute while maintaining an 85 percent accuracy rate. Complicating everything is the fact that Meta reportedly doesn’t disseminate guidelines on how to apply Facebook’s Community Standards in a language other than English, leaving those workers in a situation where they’re forced to first translate that guidance before applying it. 

And there’s the scale of the problem the team has to tackle. Genpact’s Spanish-language moderation team is named after Mexico but in addition to moderating content posted by people living in the North American country, they’re also responsible for Facebook and Instagram posts from Spanish-speaking users in most Latin American countries as well. In Mexico alone, Facebook has more than 84 million users. By contrast, the Genpact Mexican market team consists of approximately 50 individuals.

“We use the combination of technology and people to keep content that breaks our rules off of our platform, and while AI has made progress in this space, people are a key part of our safety efforts,” a Meta spokesperson told Engadget. “We know these jobs can be difficult, which is why we work closely with our partners to constantly evaluate how to best support these teams.”

After 15 years, Local Motors will reportedly cease operations this Friday

Crowdsourcing automaker Local Motors will cease operations this Friday, according to employees, TechCrunch reports. The company has not yet officially announced its imminent demise, though its reactions from its workforce have already appeared on LinkedIn.

“As with most adventures, they must come to an end,” Jeff Hollowell, Local Motors VP of information technology, wrote on Thursday. “Local Motors has closed its doors. It has been an exciting, challenging, and educational experience working with Olli and all the team at Local Motors. I was fortunate to work with amazing individuals and help build what others said could not be done! I’ve been able to grow as a leader and learn new skills that I now take to my next path forward. Thanks to all the team members and partners that I was able to work with. The time spent was well worth the effort.”

Local Motors pioneered the idea of crowdsourcing the production of vehicles with 2016's, Olli, a 3D-printed 12-passenger microbus powered by now equally defunct IBM's Watson. It set off a minor arms race among automakers to produce a new class of autonomous EV people movers, however, imparting Level 4 autonomous capabilities has proven exceedingly difficult to date — in part due to technological shortcomings in the current generation of sensor and signal processing systems. Of. course, that hasn't dissuaded companies from trying, their efforts having led to a series of high-profile traffic accidents in recent years such as the Navya that wrecked in the opening hours of CES 2017, the Toyota e-Pallette that ran down a paralympian in August, and the solo-vehicle accident in Whitby, Ontario that critically injured a man last December.

Local Motors first made a name for itself with the Rally Fighter kit car before it pivoted to developing the Olli. The company had planned to launch a pilot program for the second iteration of its autonomous shuttle, the Olli 2.0, in Toronto last spring, however those plans were subsequently pushed back to February, 2022, and, with Thursday's revelation, will now likely never take place.

US lawmakers want terms of service to be summarized in plain language

Unless you’re a lawyer, there’s a pretty good chance you’ve never read through a website’s entire terms of service. There’s a simple reason for that. Far too often, they’re too long and difficult to parse. Some services offer summary statements, but they’re the exception, not the norm.

A bipartisan group of lawmakers made up of Representative Lori Trahan and Senators Bill Cassidy and Ben Ray Luján of Louisana and New Mexico want to change that. They’ve introduced the Terms-of-service Labelling, Design and Readability Act – that’s TLDR for short. Taking a page from Apple, the proposed legislation would require online businesses to include a “nutrition label-style” summary at the top of their terms of service agreements and make the contracts easy for researchers to examine through the use of XML tags. It would also require them to disclose any recent data breaches, as well as provide information on whether a user can delete their data and how they would go about doing that.

“For far too long, blanket terms of service agreements have forced consumers to either ‘agree’ to all of a company’s conditions or lose access to a website or app entirely. No negotiation, no alternative, and no real choice,” said Representative Trahan. The group cites a 2012 study that found it would take the average American 76 workdays to read all the terms of service contracts they’ve agreed to use their favorite online services as the basis for the need of the TLDR Act. Should the legislation pass, it would empower the Federal Trade Commission and state attorneys general to enforce it.

Now all Twitter Spaces hosts can record audio

You no longer have to be one of the privileged few to record Twitter Spaces. Twitter has announced that all Android and iOS users can record Spaces when they're hosting. As before, you just have to toggle "record space" before you start. From there, your audio will be available for public listening and sharing 30 days after the initial stream.

Hosts can delete recordings at any time. Twitter will keep audio files for up to 120 days, however, to verify terms of service violation reports.

The expansion will help creators who want to regularly host shows and meetings on Spaces — it's now easy to offer at least temporary after-show listening without having to separately record clips. This also helps Twitter fend off competition from Clubhouse, which added recording in November. Although you might not switch to Twitter for this, it could reduce the incentive to sign up for Clubhouse if you weren't already on the platform.

Another update on Spaces Recording:

The option for hosts to record is now available for everyone on Android and iOS! When starting a Space, tap the “Record Space” switch to have it available for public playback for 30 days once the Space has ended. pic.twitter.com/fYzaOjQJlF

— Twitter Support (@TwitterSupport) January 13, 2022

Sinclair locks down local streaming rights for 16 NBA teams

Sinclair Broadcast Group has reached a deal to stream 16 NBA teams’ games to fans in local markets. The company, which is aiming to launch a standalone streaming service this year, previously secured local rights for some NHL and MLB teams, but the NBA deal is a major piece of the puzzle.

The agreement covers the Atlanta Hawks, Charlotte Hornets, Cleveland Cavaliers, Dallas Mavericks, Detroit Pistons, Indiana Pacers, LA Clippers, Memphis Grizzlies, Miami Heat, Milwaukee Bucks, Minnesota Timberwolves, New Orleans Pelicans, Oklahoma City Thunder, Orlando Magic, Phoenix Suns and San Antonio Spurs.

The service, which is expected to debut in the first half of the year, is likely to be fairly pricey at north of $20 per month, according to Sports Business Journal. However, it should give fans a way to see their local teams if games aren't broadcast nationally or they can't watch Sinclair’s Bally Sports regional sports networks (RSNs). Those networks aren't available on YouTube TV or Hulu, for instance. Local games are typically blacked out in any case, including on NBA League Pass.

Sinclair snapped up a batch of Fox Sports RSNs that Disney had to sell off as part of the Fox acquisition. The RSNs were later rebranded to Bally Sports.

Facebook, Google, Twitter and Reddit subpoenaed by Jan. 6 committee

Facebook, Google, Twitter and Reddit have been subpoenaed by the Congressional select committee investigating the Jan. 6th insurrection at the U.S. Capitol. In a statement, the committee said the companies’ responses so far have been “inadequate.”

“Two key questions for the Select Committee are how the spread of misinformation and violent extremism contributed to the violent attack on our democracy, and what steps—if any—social media companies took to prevent their platforms from being breeding grounds for radicalizing people to violence,” committee chair Bennie Thompson (D-MS) said.

“It’s disappointing that after months of engagement, we still do not have the documents and information necessary to answer those basic questions. The Select Committee is working to get answers for the American people and help ensure nothing like January 6th ever happens again. We cannot allow our important work to be delayed any further.”

We've reached out to Meta, Twitter, Reddit and YouTube for comment. 

Developing…

Oath Keepers leader charged with 'seditious conspiracy' for role in US Capitol breach

The far-right extremist group Oath Keepers may soon face particularly serious repercussions for its actions on top of a string of internet bans. A DC federal grand jury has unsealed seditious conspiracy charges against Oath Keepers founder Stewart Rhodes and 10 other individuals for their alleged roles in the US Capitol breach on January 6th, 2021. Rhodes and followers face accusations they planned to use force to oppose the electoral college vote certification, including the direct attempt to seize the Capitol building as well as through multiple "quick reaction force" teams that planned to deliver guns and other weapons to extremists inside the building.

The Oath Keepers' digital savviness played an important role in the charges. The paramilitary group discussed plans with co-conspirators through encrypted messaging apps, social media, text messaging and websites, according to the Justice Department. Federal investigators revealed they'd used Signal messages as part of the case, although it wasn't clear how they'd obtained the discussions — CNBC speculated that a participant in group chats leaked the contents to federal agents.

Rhodes and Edward Vallejo, who reportedly helped coordinate the quick reaction teams, are the only ones facing charges for the first time. The rest, including prominent members like Donovan Crowl and Jessica Watkins, were already facing indictments. The conspiracy charge carries a maximum sentence of 20 years in prison.

The legal action could effectively bring down a group long accused of promoting harm both on- and offline. The Oath Keepers had threatened violence online, prompting a Twitter ban in September 2020, and spread COVID-19 conspiracy theories that sometimes included QAnon-linked hashtags. The group's Capitol incursion, meanwhile, was partly fuelled by online election misinformation promoting unsupported claims of widespread fraud during the 2020 presidential vote.

The Oath Keepers already lost much of their online presence in the months before and after the Capitol incident, but the new charges could make it that much harder for the group or its members to maintain that internet representation. This also underscores social media outlets' imperfect attempts to curb violent organizations and the misinformation that fuels them. While more aggressive crackdowns wouldn't have necessarily stopped the 2021 breach, outlets like Facebook have acknowledged they could have done more to curb groups that spread and acted on that misinformation.

Google wants to work with government to secure open-source software

Google has called on the US government to take a more proactive role in identifying and protecting open-source projects that are critical to internet security. In a blog post the company published following the White House’s Log4j vulnerability summit on Thursday, Kent Walker, president of global affairs and chief legal officer at Google and Alphabet, said the country needs a public-private partnership that will work to properly fund and staff the most essential open-source projects.

“For too long, the software community has taken comfort in the assumption that open source software is generally secure due to its transparency and the assumption that ‘many eyes’ were watching to detect and resolve problems,” he said. “But in fact, while some projects do have many eyes on them, others have few or none at all.”

According to Walker, the partnership would look at the influence and importance of a project to determine how critical it is to the wider ecosystem. Looking to the future, he says the industry needs new ways to identify software that may, down the line, pose a systemic risk to internet security.

Walker said there’s also a need for more public and private funding, noting Google is ready to contribute to an organization that matches volunteers from companies like itself to critical projects that need the most support. “Open source software is a connective tissue for much of the online world — it deserves the same focus and funding we give to our roads and bridges,” he said.

The importance of open-source software has been a topic of a lot of discussions following the discovery of the Log4Shell vulnerability. Log4j happens to be one of the most popular and widely used logging library, with services like Steam and iCloud depending on it. Security researcher Marcus Hutchins, who helped stop the spread of WannaCry, called the vulnerability “extremely bad” as it left millions of applications open to attack.

'PUBG Mobile' maker sues copycat game and app stores that hosted it

When you're the progenitor of an entire gaming genre and holding the reigns of a billion dollar intellectual property, imitation, it turns out, is not the sincerest form of flattery. It's the sort of thing that gets you dragged into US federal court. And that's exactly what Krafton, maker of PUBG Mobile, is doing to Garena Online over accusations that the Singapore-based game developer has once again infringed its battle royale IP. What's more, Krafton has named Google and Apple in its complaint.

This isn't the first time that Krafton has sued Garena Online. In 2017, Krafton filed suit in Singapore over the sale of Free Fire: Battlegrounds, Garena's suspiciously PUBG-like mobile shooter, but ended up settling that case. Now, Krafton is suing Garena again, over Free Fire again, but this time in US federal court.

Krafton alleges that after settling in 2017, Garena immediately resumed selling Free Fire on both Google Play and the Apple App Store without entering into any sort of licencing agreement to use the litigated game content. Additionally, Garena started selling of another battle royale game of questionable copyright pedigree, Free Fire Max, this past September. As such, Krafton is suing Garena for copyright infringement claiming that “Garena has earned hundreds of millions of dollars from its global sales of the infringing apps," and holding both the Google and Apple marketplaces liable for damages for hosting the content. Krafton, which is headquartered in Seoul, South Korea, has not specified damages outside of a statutory $150,000 per infringement. 

Copyright infringement claims like this are wildly common throughout the tech industry with legal departments constantly on the prowl for potential IP violations, be they intentional or not. For example, earlier this week, the App Store were inundated with knock-off and clones of the newly-minted hit mobile app, Wordle, prompting Apple to intercede and remove the offending iterations.